Cisco UCCe 10.5 Lab – Create a Full Blown Script in UCCE to Route Calls to Agent – IPCC

Create a Full Blown Script in UCCE to Route Calls to Agent
http://www.voicebootcamp.com/cisco-self-study-kit/cisco-unified-cce-ucce-10-5-self-study-kit

Lab 1 – Standard – UCCE 10.5 – Preparing Windows 2008 R2 64bit Server For UCCE Component
Lab 2 – Standard – UCCE 10.5 – Installing Microsoft SQL Server 2008 For UCCE Deployment
Lab 3 – Standard – Preparing Microsoft Active Directory and Join Members to AD
Lab 4 – Standard – Installing Cisco Unified CCE 10.5 Base Software
Lab 5 – Standard – Getting Started with UCCE Tools and Services
Lab 6 – Standard – Setting up Instance for Single or Multiple Customer
Lab 7 – Standard – Deploying Cisco Unified CCE 10.5 – Router
Lab 8 – Standard – Deploying Cisco Unified CCE 10.5 – Logger
Lab 9 – Standard – Deploying Cisco Unified CCE 10.5 – Administration & Data
Lab 10 – Standard – Deploying Peripheral Gateway (PG) for Cisco Unified CM
Lab 11 – Standard – Deploying Peripheral Gateway (PG) for CVP
Lab 12 – Standard – Deploying CTI Server & Cisco Finesse
Lab 13 – Standard – Creating Agent & Skills Group
Lab 14 – Standard – Call Type & Dialed Number (DN) & Router Log Viewer
Lab 15 – Standard – Device Target – Add IP Phone as a Device Target
Lab 16 – Standard – Create a Basic UCCE Script to route calls to a IP Phone
Lab 17 – Standard – Enable Expended Call Context Variable & Create Customized Variable
Lab 18 – Standard – Configuring CVP Server as an IP IVR for UCCE
Lab 19 – Standard – Configure Voice XML Gateway & Media Server for CVP & UCCE
Lab 20 – Standard – Creating Network VRU Scripts for Cisco UCCE Scripting
Lab 21 – Standard – Creating a Full Blown UCCE Script to Route Calls to Agent or CVP
Lab 22 – Standard – Cisco Finesse – Agent Desktop – Screen Pop
Lab 23 – Standard – Configuring Agent Reason Code in Finesse
Lab 24 – Standard – Managing Team Resource in Cisco Finesse
Lab 25 – Standard – How to manage Database
Lab 26 – Standard – System CLI
Lab 27 – Standard – How to use Diagnostic Framework Portico to troublehsoot
Lab 28 – Standard – Basic Troubleshooting – Task – Agent Label Not Define
Lab 29 – Standard – Basic Troubleshooting – Task – CVP Unable to Route Calls
Lab 30 – Standard – Basic Troubleshooting – VXML Gateway Not Matching Dial Peer