[On Demand Webinar] UK Consumer Trends Study 2023 with NPSx by Bain & Company

Most brands have learnt to counteract the impacts of covid and have started to address the financial restrictions many consumers are facing today. But how have these changes impacted NPS performance?

We were curious! That is why NPSx by Bain and Company and InMoment asked over 35,000 consumers on their perception of experiences delivered by various brands across multiple industries. We found on average that UK brands have an average NPS of +14, ranging from +35 for Automotive to -18 for Water Services.

Join Paul Smith, Marketing Director at NPSx, and Charlie West, Senior Insights Specialist at InMoment as they share their of our joint CX Trends Study and discover:
Which brands perform well and which lag behind and why?
The key NPS drivers.
How you can apply the strategies of the top performers to improve your NPS.

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About InMoment!
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Check out our website for further information: https://inmoment.com/?utm_source=youtube&utm_medium=referral&utm_content=YouTube-Description-Box-Content