Device Offline: DHCP Settings My Cloud Home [Part 5] | Western Digital Support

In this video, our support team goes over steps to take when My Cloud Home device is not detected, not found, can’t connect or if the device is shown as offline by troubleshooting your DHCP Settings.

Chapters:
0:00 – Introduction
0:22 – Recap
1:25 – Step 1 – Power on your My Cloud Home, ensure LED is solid white
1:33 – Step 2 – Login as admin
1:38 – Step 3 – Locate DHCP Reservation option
2:00 – Step 4 – Click the add button
2:05 – Step 5 – Locate and select your My Cloud Home

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